Rejected Claim

18th January 2012

I have had my claim rejected because the Council says it is their policy the inspect the road every 3 months and at the last inspection there was no sign of it. My pothole incident was just 6 days before their next inspection was due and they state therefore they are not liable. The pothole was over 20 ins long x 12 wide and tapered down to 7 ins deep and the road itself has bad verges for long stretches that are pot hole riddled. They repaired the road within 4 days of my complaint. Is it worth me contesting their rejection and, if so, what would the best grounds be?

Replies (1)

Potholes.co.uk Expert     posted : 18/01/12 at 10:19 am

The 3 areas you can normally consider are as follows:
1. Had anyone complained about the pothole before you hit it.
2. Was the inspection frequency appropriate for the road.
3. Was the method of inspection appropriate.

We tell you how to find out this information in our step by step guide.