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Successful Claim - Pothole - Thanks Potholes.co.uk

by doitsy

21 Sep 2011

I hit a pothole back in January this year, I reported it to Cambs County Council straight away and sent off the claim form for the £330 of damage it caused (new alloy, tyre, balancing, VAT etc).
Shock horror, they came back and said 'no'.
I followed the brilliant advice of Potholes.co.uk,I submitted a FOI request and studied the results.
I then submitted an appeal letter in July, mainly concentrating on the information supplied regarding their inspections, and my photographic evidence of their failure to fix the pothole. After 6 weeks I received an email from their Claims department offering me £280 for my claim, but not admitting any liability - I'm waiting for the cheque to arrive, but wanted to say a big 'thanks' to the advice on this website. Its helped me immensly :-)

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Comments (3)

A3PotHole posted : 01/02/12 at 1.21pm

Well done :)

Frankos posted : 18/10/11 at 5.48pm

Potholes.co.uk Expert posted : 12/10/11 at 9.18am

You're very welcome, glad we could help

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£1800 claim refused within 3 working days!	Added on 26 Feb 2010; comment [2]
Freedom of information act query..	Added on 11 Oct 2011; comment [1]
Cumbria County Council	Added on 24 Nov 2011; comment [3]
Unsuccessful claim	Added on 07 Jan 2012; comment [2]
Not liable!! Grrrrrr :(	Added on 17 Jan 2012; comment [2]