Kent CC non payment

by oasthouse

17 Jan 2010

old pothole story (2006) but still relevant... usual preface, hit a pothole on a country lane after a spell of bad weather, contacted Kent CC Highways Dept, completed form, with photos of pothole and damage to tyres/rim.

KCC declined to make payment based on their payment/claim protocol which at the time was....

"if we don’t know about the pothole (not been reported) you cannot make a claim, if we (KCC) do know about the damage we are allowed a 'reasonable amount of time' to make the repair, during that period any damage to your vehicle cannot be claimed for".

This incident went onto Radio Kent (John Warnett morning show), where again the KCC Highways spokesman confirmed this policy - the question is - can you make a claim - who decides what is reasonable?