Cleveland Ave, Darlington

by cthecliffs

31 May 2010

I hit a series of Potholes on Cleveland Ave,Darlinton and snapped my suspension. I measured the depth of these holes ( identified by old spray can markes) and took photos and sent them to Darlington B.C to claim back the cost of my repairs. I had to walk 3 miles home as all the call boxes had gone, ( I had left my mobile at home as I was visiting my hubby in hospital. We live in a village a the buses only go from Darlington evey 2 hours at 8.00pm.
I received response from Zurich claiming that the DBC had followd 21 day proceedures just the day after my accident!
The copies of their reports included their highlighted repairs reference and also showd it had been identified twice before, in Oct and April 2009. I replied to Zurich stating these potholes had been preveviously identified, but they now claim these were different holes. Their ref they quoted so about to write back again. I am very determined and think they operate a scam claiming holes are identified previously and repair on response to a claim. The pothole was repaired following my letter.